February 23, 2021

IFRC And Kazakhstan Red Crescent Launch COVID-19 Chatbot-Devex

A social media chatbot designed to tackle COVID-19 misinformation has been launched by the International Federation of Red Cross and Red Crescent Societies and Red Crescent of Kazakhstan. Currently only available in Kazakhstan, the chatbot operates on Telegram, a social messaging application, and is able to respond to questions, direct people to services they may be looking for, and escalate a comment to the right person. It is also designed to “relieve some of the burden” on Red Crescent employees who would otherwise be spending time replying. Devex, 02/23/2021